Afrihost and openserve worse service ever

On 2nd October I signed up to a new line at my new place and to cancel my old line as my old place as I just moved out ,thinking that it would be an easy thing to do . Then the problems starting every day I'm in contact with them tryna get me connected but as usual you run in circles saying the same thing over and over ...same thing goes on for 2 weeks then when I say I want to cancel then openserve contacts me telling me they want to do and Installation they call me on Thursday morning and then can't get ahold of them till the following Tuesday where the guy by the name of Shaun comes to install with his big talks promising the world after his done he said that a modem will be delivered in 3 working days from the day he came ...which I didn't understand cause I ordered a 30 mb line and he said the modem was 50mb line... fastforward to the 3th day when I tried to call him but no answer for the past 2 hours so I said let me contact afrihost again and as I'm chatting to them they tell me they don't know about any modem but I do need to order a new router cause I didn't choose that when I signed up ... When someone signs up for a new line how is a new router a request? What's the point of a new line if you have to order a new router and mind you this is almost a month later and the lady say that a new router will take 5 to 7 days to come so I jus stopped the chat cause I wasn't going anywher and this is becoming point . 2 week after that they email me saying my line is active when I msg them they saying that I need to order a new router and I have to pay for delivery cost about r200 and some change then this morning I received an email saying that I will be billed r273 on the 5th of January... How am I being billed for a service that I'm not using so I msgd them again and the lady says and I quote openserve advised that installation was done already and they are billing us because the line is active . So how is that my problem and said I was frustrated and said that I will not waste my time to cancel the line cause I wasted too much time on afrihost .they didn't care about my service and made it seem like they doing me a fav like I'm so desperate for they fiber line like there isn't any other WiFi lines out there...I was not going to report this but when they told me they were gonna bill me that really was over doing it especially when afrihost doesn't communicate with openserve and it becomes our problem ... I advise everyone to say far away from afrihost and openserve.. they feel they have to many clients so they don't care if they lose one person they feel they gone too big