Afrihost and Openserve pathetic client service

I have received the worst service . In may I requested a relocation of my line . I was promtely advised by afrihost that my vumatel line could be relocated, that a technition was out to asses and confirmed the line was active and nothing additional was required. We arriving at the new premises it was apparent that Afrihost had not carried out an inspection and there was no vumatel line . I was advised that I would need to change to openserve, which I did reluctantly. After a week and a half of waiting for the ownership of the line to be transferred. I eventually was up and running mid june.

A month and a half later I am struggling with the same issue AGAIN. By some unknown event at 11am on the 8th of August , afrihost looses ownership of the line , the contact centre advises that this matter will be escalated to openserve and has a 4 to 48 hr turnaround time. Over 4 days I have had no escalation, an incorrect referral and still with out fibre advised that it would take another 72 hours. Taking me to another week and a half of no service and incompetence of 5 different agents at Afrihost . There agent were unhelpful and simply advised "we are sorry about the inconvenience but you have wait for 48 or 72 hrs( dependant on the agent) no escalation was done 4 days later. So I'm waiting until either Afrihost or Opnserve decide to esolve. During all this time callbacks had been request from openserve by myself directly... and I am still waiting. This duo is utterly ***********. I would not recommend one to use either .