AFRIHOST AND OCTOTEL PATHETIC SERVICE.

My area had an outage yesterday, upon chatting via their Whatsapp line with their not so friendly consultants, they kept saying they have escalated my case/matter to Octotel, however if I did not call this morning I would have still been waiting for feedback. I called Octotel and they can only get a damn technician in tomorrow at 9.30am ??? Seriously again wifi for almost 3 days, I am fumed as I am working from home and now I am stuck as I cannot do anything and have my boss breathing down my neck. WHERE IS THE URGENCY??? PATHETIC CUSTOMER SERVICE. They never inform you, you always have to follow up with them when they are the ones supposedly providing "customer service". Their boss Gian is giving away free data, but cannot even have his staff manage current customers expectations. This is not the first time. The last time I was without Wifi for 3 days and now the same damn thing again !! I cannot wait to cancel this Wifi as I cannot pay for a service I am not getting, they increase Wifi every 6 months but cannot even deal with urgent queries like this.