DN
Derik N

1 reviews | Active since Jan 2012

02 Feb 2016, 09:24

Afrihost and MTN is the worst combination ever!

Signed up for one of Afrihost's mobile deals with airtime and data. Sim finally arrived and I followed the setup instructions. Tried to authorise Afrihost with the USSD code but kept getting an error. After numerous support tickets back and forth I was requested to call MTN. This is where the headache starts as they are infamous for their poor customer service. After being hung up on a couple of times, I ended up speaking to three different departments (pay as you go, contracts and business) just so the last guy could hang up on me. My problem still prevails. I have no cancelled this service with Afrihost (which I have already paid for) and was not even able to use it for 1 day! If this is a get rich quick scheme then congrats! You managed to sucker punch me into giving you money for a service I never used. This is extremely poor and I have lost all faith I had in Afrihost. Extremely poor attitude and customer service from both MTN and Afrihost which is clearly a failing combination. Beyond disappointed and disgruntled towards Afrihost for their lack of service, poor judgement and procrastination in helping me resolve this issue. [#ZGR-***5] [#VBR-***5]

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