Afrihost and Metrofibre the worst service provider!!!!!!!!!!!!!!!!!!!!!!

Well were do i begin

ive never had so many issues with a internet service provider we've been having issues with our fibre line for the past 3 weeks now, everyday i need to log a call on afrihost whatsapp line, and all they can say is sorry for the unconceived caused or sorry to hear about your problem. Really cant you pick up that this user is logging an issue everyday for issue with Wifi

so Yesterday 27th Jan 2022 a tech was send to come and look at the issue, well all he did was tested the line inside my house, and said all is fine, went outside to the box and got in his car and left, WOW this is such a great service from Metrofibre

This morning our wifi went off again, so i did log a whatsapp call again with afrihost just to find out that my ticket with metrofibre is closed with problem resolved, guess what its not resolved, so they reopened my call and i have to wait another 48 hours for assistance, i had to phone Metrofibre myself to hear what the issue is, and nothing absolutely nothing from them. I'm working from home and dont have any use of my wifi that im paying for every month not skipped one month of payments, but yet i dont have the full use of my wifi because it off most of the time.

but when it comes to debit order dates who is first to debit my account ofcouse its Afrihost,

but not once will they refund me for the times i did not have wifi, clearly they will not receive a sent from my because its off most of the time

this is really frustrating so hopefully i will get some better respond after this complaint, but ja i had better hopes before

thanks Renette