Afrihost and Cybersmart blaming each other and nothing is happening.

Hi,

I have been switched off on my fibre without Afrihost notifying me of anything on 1/1/2025. I then contacted Afrihost and they said that they had to transfer the account because the infrastructure is through Cybersmart.

I have been without internet now for 13 days, and the pending order to Cybersmart has been 5 days.

I have contacted both Afrihost and Cybersmart and both companies are blaming the other and say that they are waiting for the other company to connect my line but absolutely nothing is happening and I have been unable to work from home for 2 weeks now even though I've been a loyal afrihost customer for years now.

The call centre agents at both Afrihost and Cybersmart have been completely useless in attempting to solve the issue even though I have been contacting them every day for the last week.

Please urgently look into this so that someone does something about it.