Afrihost and Customer Service

Hi Afrihost,

I do understand that with regards to Fibre installations you guys rely on Openserve. I am not trying to be mean but your whole process of dealing with them and your customers SUCK! Everyday I get told the same sob story that you cant do anything about the situation I am in when I feel that I am actually paying Afrihost to be my ISP to sort these things out and put pressure on Openserve to get your customers online and going. In return you get money from me for the 200mbps line I am going to take. How hard is it to fight for customers and get thing sorted out promptly or just actually get answers for your customers. I am not in your shoes but I do feel that this is taking wayyyyy longer than it should. I am on the verge to cancel my order and just give up as this is a huge frustration for me because NOT A SINGLE PERSON on your side can give me a straight answer and you email response takes FOREVER to respond. I will send you my phone bill breakdown: I have spent 154min talking to you and I still do not have an clear answer. Do you think this is good customer service?