Afrihost and Cell C data ********* business practices.

I signed up for a 20gig deal with afrihost. Every so often a red light appears on my modem which takes about a week to resolve and as a result of i always end up losing data.

Recently the red light appeared again. Contacted afrihost. Afrihost agent told me there isn't Cell C coverage in my area and therefore there is nothing that can be done.

I notified afrihost of this immediately. This was on the 27th June. Any ethical company would cancel the debit order that was meant to go off on the 1st of the new month if thier customer tells them that the services for which they are being charged for are no longer available to them. Not afrihost. Afrihost ensured that they charged me for the full month of July for 20 gigs that I CAN NOT use.

Below Is the email I sent afrihost

"My router stopped working on the 27th June. I had roughly 4 gigs left which I lost because what the agent who tried to assist me last week told me to do did not work.

I tried to cancel immediately.

I still do not have coverage.

I contacted afrihost this morning AGAIN. Only to find out that there isn't coverage in my area. "

Below is what the afrihost agent told me

"In this instance, you will have to cancel as Afrihost is unable to do anything about the coverage issue, also Cell C will not escalate your query as there is no coverage. I know many clients who sign up knowing that they do not have coverage and the connection works the issue is when the connection stops working, Cell C is not liable as it was not supposed to work."

Please see attached screenshots of my conversation with your agents last week and this morning

I cancelled my subscription. I am NOT waiting until 1 August. Afrihost will refund my complete premium for this month as well as for the lost data for June which was a result of no damn coverage which has NOTHING to do with me. This is also not the 1st time that I have lost data because of the red light on my modem. I am due my full refund for every instance of lost data as a result of no coverage. This can easily be tracked.

Do not respond to me with nonsense. I want my query to be handled by someone in management. I am sick and tired of consultants replying to my emails apologising that they can not assist me but "if there's anything else" I need assistance with I should not hesitate to contact them!!!! "

Below is afrihost agents response to my email

"Thank You for the mail. On checking the records we are able to see that you have used the service more than 60% every month. Hence we are unable to provide the charges back and as you have requested during the billing run period the cancellation would only be effective by the end of this month.

Thank You."