1 reviews | Active since Jul 2019
Afrihost and Cell C - BAD service providers
Signed up a package in September 2018. Internet connection fine for the 1st few months. From January 2019 I experienced continuous issues with signal. Red light often appeared on my modem. Went through the lengthy process of contacting an afrihost agent for assistance everytime that this happened. Turn around time on average was about a week. By the time the issue had been resolved it would often be too late for me to use up my data before the new month and I would therefore forfiet my unused data . Data that I could not use due to the service providers inability to provide the service which I paid for. This happened frequently. June 2019, red light appeared again. This time it could not be resolved. Agent notified me that there wasn't any Cell C coverage in my area. Shocking!!! Seeing as I had connection the 1st few months of signing up. Why would a service provider offer a service to a customer that they KNOW they can not reach? *********! I connected afrihost immediately to notify them of this on the 26th June. They told me they can not cancel as cancellations needed to be done before the 22nd June. Not only would I lose the unused data for the month of June as a result of Afrihost and Cell C ****py services but I would need to pay for the month of July for data that I had NO WAY of using and there was nothing anyone would do to help me.
