Afrihost and Cell C

I have a new contract with Afrihost for Fixed Wireless. I have had the contract for a month now. From the start I had issues with it. I could not use my internet because the internet kept on freezing - making it impossible to watch anything. I engaged with Afrihost who suggested certain steps, which did not solve the problem. Almost 3 weeks ago I just lost it. Afrihost then "escalated" this to Cell C, which is the service provider. For almost 3 weeks - no reaction from Cell C. Every time I phone Afrihost to enquire I keep on getting the same response. We have escalated the matter to Cell C, we are waiting for feedback. 3 weeks later!!!!!!! Still nothing!!!!! On Monday I spoke to a consultant at Afrihost who promised me he would get back to me yesterday (Tuesday) with Cell C's response. Surprise!!!! Nothing!!!! I have never experienced such pathetic customer service or service from a supplier - ever!!!!!!!!!