Afrihost agents are extremely ***********

I ordered Vuma Fibre on the 30th of December and my order has still not even been placed. First there was an issue with finding my address so they had to manually place my order which caused a delay. This was honestly still fine but then they placed my order to a Cape Town address while it is supposed to be in Johannesburg. The street addresses aren’t nearly the same so I can’t understand how a mistake like this is made. I messaged and called so many times to get it updated. Every time they say it’s updated and then when I follow up it was never updated. So why are they telling me it’s done when they’re not actually doing it. Then they said there is an active line in my apartment which needs to be released/ cancelled. They said this will only take 24-48 hours, this was on the 10th so obviously it’s been a lot longer. Every time I follow up they just keep saying 24-48 hours, you can’t just keep saying that every time after the 24-48 hours already passed!! The amount of times the agents told me to send my lease as well to get the line cleared, like why do I have to send it 5 times, why don’t you do what you have to do the first time!! And why when I send the lease on Monday do you only submit the request for the release on the Friday. Today when I spoke to them one agent said it’s completed and another agent said it isn’t and I need to contact the ISP for the line release myself, and then another agent said it doesn’t work that way and after everything the line release was still requested for the Cape Town address????!!!! Then I spoke to Vuma and they said they can’t release the line because Afrihost isn’t cancelling it, while all the time Afrihost is telling me it’s Vuma’s fault and we are waiting for them???!! I’ve spoken to more than 10 agents and every agent says something different and messes up my order even more!! Just imagine the frustration and time wasted!! I wish someone can just actually know what’s going on. I work from home so I had to waste so much money on buying data!! When I threatened to cancel an agent legit responded with just “ok”, like wow they really care for their customers.