Afrihost Accounts Support is TERRIBLE!

I've been trying to transfer a domain from one Afrihost account to another. Should be simple. Went through the whole process until I have to select a payment option for the package. No option to choose. Call hosting support. We go through a whole process where they even remote connect to my computer to try fix the issue. Wasn't working on their side either. Am told that the accounts department can manually insert the billing tab in the clientzone (why this isn't there by default, who knows). I'm put on hold for accounts department for over an hour and the line hang up. I call again. Estimated time til someone picks up the phone is another 20 minutes. ***?