Afrihost Accounts department is the worst ever

I had a few hosting plans with Afrihost for a while when about 8 months ago, my debit order began to give billing errors. I continued to pay my account manually for about 2 to 3 months but then realised that this was a persisting problem. I sent Afrihost support tickets but none of those two support tickets were rep**** to. I simply got an email to confirm my debit order information. I followed the instructions as per email. However, my billing errors on my account went on for the next two month, I sent more tickets for help with no response. I finally decided to give them a call. I called three different people who gave me three different problems and all suggested one solution that was not working.

I then tried to re-add my debit order details but still got an error. I called Afrihost again and I was connected to the Accounts department. I stayed on the line for over 20 minutes receiving help. They then said I should email my proof of banking information after the call. I wasted no time and sent the email. But no response was given from Afrihost.

But the following month, the problem persisted. I decided to add my credit card, even though I did not want to. The next month, I got another billing error and followed by a threat that they would terminate my account immediately and suspend my services.

Afrihost used to have a really good service but what has become of it is ****. They never respond, and they don't care about you as a customer, no matter how hard you try to take initiative to solve issues with your account. All they care about is milking money and making sure that you pay, for the ****py service that they give you.

I really do not understand why they would sabotage me like this even though I made all efforts to fix this with them. I actually regret why I kept recommending Afrihost to people because some of them were complaining too.

Afrihost has stopped caring about people but more about money. I just don't understand why they keep ignoring me and then in turn, do actions that will eventually terminate my services with them.