Afrihost Account Migration | Poor Service

Had a terrible experience with migrating my account from one residential area to the next.

I called in before I moved to my new place and explained that I had a frog foot already installed and that my new place is fiber ready and requested for the process of activating my new line.

One of the agent advised I needed to login to client zone and do it myself. I was happy to do that expect client zone does not have a migrate in option. I logged the requested as advised and it was logged as a new installation. Needless to say I got charge for the new instillation.

I called the support line and requested to the order to be amended as per my request. I took pictures of my frog-foot and reference number and emailed the support as per the agent advised. I was hit with a 48 hours SLA. 48 Hours later I called and requested and updated and was told that I needed to send my new proof of address and evidence of the frog-foot installation. I emailed the support team again, at that time i received another ticket number and got hit with a 72 Hour SLA. 4 days later my line is still no activated and my ticket is being "escalated"

I am deeply disappointment with the escalation process. Every call gets escalated with no action after that. No trust and visibility when working with Afrihost