Afrihost account issues

Good day.

My request for cancellation was never submitted by me or even considered by me.

I feel that I have received very bad service from afrihost and am thinking of moving to a different service provider because of this.

A case was logged via afrihost call centre regarding my fibre line payment issue that I ran into which I have up to date still not received any feedback on. My line has been off for the last 2weeks already.

I made a deposit into the prepaid account on my afrihost app which shows that my fibre line is linked as a product. I called your call centre to confirm after I made the deposit because nothing was happening.

I made the call centre aware of the app and have a screenshot of it as well.

I was told that I cannot make a payment that way and that I will need to request for a refund on my payment.

I submitted for a refund, I have still not received my refund as of yet.

I was then told that there's a problem on the system and that a payment link cannot be produced which was apparently escalated to another department to be rectified. I have not received any further communication regarding this.

The app is very misleading which caused this problem in the first place. And I have had my household sit without internet this entire time with absolutely no follow up from afrihost.

I am still awaiting for this issue to be resolved and I'm getting messages that my line is being cancelled. Absolutely ridiculous service!