Afrihost accepts they were wrong but wont refund.

9 months of 30% or less internet speed and when asked for a refund since it was proven you were at fault (Even in their reply they agree), but you take my money every month...

Afrihost's reply after asking for my refund.

As per telephonic conversation with your husband I did send an escalation through to our dsl lines department with there reference IZI-225-***** and they did confirm that the line had indeed been having issues with intermittent service however we unfortunately do not credit for that

We can only credit for downtime if the line was not connecting at all.

I will never deal with this company again! I urge people to stay far far away.