Afrihost ......absolutely pathetic

I received my fibre router on the 15th October for my new fibre line. As of today I am still not connected to the network. I have spent at least 10 hours on the phone speaking to different "support"people, sent countless emails with no success. Every time I have to speak to a different person. They all tell me to do the same thing over and over again. In the last 30 min I have contacted them three times. All three times a supervisor was supposed to call me back. None have. I have already been billed for a service that I have not received. I have tried to cancel the service but they just keep "trying" to fix. They say it can only be cancelled at the end of November. What am I supposed to do till then. In all my years I have never experienced such pathetic, I can't call it service , as I have not received any yet.