Afrihost – Absolutely Disgusting Client Treatment.

There are some excellent Internet Service Providers and there are some that operate using disgusting business practices.

Afrihost has been found to fall into the latter category.

Where most business respect their clients and will go out of their way to keep their customer's happy – this is not Afrihost's modus operandi.

Internet Service Provider's appear to operate of the basis of being a monopoly in those areas in which they operate. Afrihost abuses this situation by employing very restrictive practices of which the following are some of them;

preferred payment options are either debit order or credit card. This enables Afrihost to muscle into their client's bank account thereby guaranteeing payment. Payment deadlines are strictly enforced. Should a client miss the deadline, Afrihost immediately imposes a penalty charge which appears on the client's statement as an “admin charge”. This can have the effect of placing the client's account into “arrears”. The instant this happens Afrihost feel immediately justified to terminate the client's internet service. Afrihost then embarks on a strategy which can only be described as ******ion to have the internet service reinstated. This involves paying towards the so called “admin charge” that was unilaterally imposed by Afrihost without any warning whatsoever. Should one complain to Afrihost about this “unfair” treatment, they respond by quoting various clauses in their Terms and Conditions which the client had no option but to accept at the outset to obtain the monopolostic service. The above business practice employed by Afrihost appears to violate the spirit and regulations that empower the Competition Tribunal of South Africa.

To highlight Afrihost's underhandedness, be advised that they do not make a contact email address available to the public for comment of any nature !!!