Afrihost

Here’s a draft you can adapt for your HelloPeter complaint. The key is to be specific, factual, and clear about what you want them to do to resolve the issue.

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Subject: Undelivered WiFi Router – No Response Despite Daily Calls

To: [ISP/Company Name via HelloPeter]

Complaint:

I am writing to lodge a formal complaint regarding the non-delivery of my WiFi router and the complete lack of assistance from your customer service.

On [insert order date], I placed an order for a WiFi router (Order/Reference Number: [insert if you have it]). To date, the router has not been delivered, and I have received no proactive communication about the delay.

In an attempt to resolve this, I have been calling your customer service helpline repeatedly, making up to 20 calls per day. Each time, I am either put on hold indefinitely, disconnected, or told that someone will get back to me – which never happens. This has left me without the essential internet service I paid for and with no way to get answers.

I am exhausted and frustrated. As a customer, I expect basic communication and for a paid order to be fulfilled. I now feel I have no other option but to escalate this matter publicly.

My demands are simple:

1. Immediate clarification on the status and location of my router. 2. A firm delivery date or the option for a prompt collection point. 3. Compensation for the days I have been without the service I paid for. 4. A callback from a manager or the relevant department to confirm the above.

I want this resolved within 48 hours. Please use my contact details provided here to reach me directly