Afrihost

The 1 star given is very generous. I decided to change over from dsl to Afrihost fiber. It was supposed to be installed on 1 September 2020, today is the 5th and still no internet has been installed. You cannot call any one as you are constantly placed on hold; I am unable to communicate via email, because when I sent an email the only reply received was an automated email with a ticket number. I received an sms informing me of a 20 minute slot in which I would receive a phone call from them, which as expected didn't happen. They have a whatsapp line that tells me it is online but the moment I type my message it is offline. I got a reply at 7 this morning (40 hours later) wanting to know what they can assist with, as soon as I started to type: OFFLINE yet again.

The Openserve technicians gave me a phone number to try, no one answers though.

AS I was writing this poor review of the service I’ve received thus far from Afrihost and Openserve I received a call from Afrihost, I spoke to a consultant for roughly 1 minute and then I was placed on hold, I patiently waited on hold for around 2 minutes and at this point my frustration regarding the whole matter grew because the call was dropped. 3.5 Hours later and still no call back.

Worst part of this whole scenario is that I have already paid Afrihost.