Afrihost: A victim of it's own (automated) success.

Look, I'll be to the point. Afrihost's services as an ISP - where a system handles day to day operations: Brilliant. Very little difficulty there.

But Afrihost's services when you need to deal with people? Terrible. Look I get COVID and the restrictions that brings, but even when serviced by an agent, we still can't get what we need. My experience should serve as a warning. I've been trying to get through to Afrihost's Retentions Consultants for about a month now, with nothing but logged tickets and promises in the air to show for it. It seems like sales have their eyes on the ball, but support lags behind.

I've tried it all, and see little else I can do to somehow summon help or cancel my services in favor of an ISP whom can actually assist. Perhaps their ever persistent CEO (Gian, who personally messages everyone via email or SMS after an interaction [please note the sarcasm]) will read this and pick up a phone?

A terrible loss though, their systems are impeccable, alas, their people s****s need some addressing.