Afrihost a **** in providing fibre

For a company main focus is to provide connectivity, they are doing a terrible job. Their business plan is charge a client, take money from them monthly but do not provide the service. my daughter in Linden signed up for fiber in june 2018. as of yet they have not connected. Every month I call them and explain to them. They acknowledge the fact and yes they ar runnig a debit order. They say they will correct it. They even make promises to send someone or call to have everything configured. However no one is sent or call at times when not available. They even blame vumatel. The last call they realised that they had wrong address and will correct it. As of yet nothing happens. They have freindly staff who record everything, the accounts dept happy to collect but don not question why service is not activated.

I am frustrated and upset. They keep saying they are busy and apologise for the delay, for making me wait on their calls. However; they do not stop the debit order, nor reimburse me for airtime, nor my time off from work, nor call me back.

Very uprofessional. Some would call this *****ing. Collect and don't provide a service