AFRIHOST A PARTNER IN FIBRE CRIME

<p>The crime of terrible customer service. In December 2016, I signed up with Afrihost and TTConnect for the fibre network in my area (Edenvale). I waited four months and progress was slow; communication non-existent. Eventually I lost patience and cancelled the deal (not that Afrihost cared all that much) in April 2017. I returned a modem as Afrihost had already provided it and received a refund. On July 4th, I decided to try again, seeing as I am unhappy with Telkom's service in terms of releasing a DSL line back into the holding pool. Perhaps TTConnect learned about service from Telkom. It is August 11th now and looks like it's the same old ball game yet again. While TTConnect is the main culprit, the company cannot be reached (I have tried). I believe Afrihost should shoulder at least 50% of the blame as I have ordered the product through them and I am not receiving it! Do you not have any means to hold your partner to account? Why link with TTConnect if their service is this poor? It reflects on YOUR brand after all! Why does NO-ONE accept accountability? Afrihost, if you can't deliver a product (and don't use your partner as an excuse), then don't offer it!</p>