Afrihost a mix of efficiency and frustration.

The fibre order was placed, and, to their credit, the installation team arrived promptly and completed the setup yesterday. Once the line was activated, the internet worked for about 30 minutes until the router name changed, after which the connection dropped completely. Surprisingly, I received an invoice even before confirming that the service was fully functional. When I reported the issue, I was informed that the router delivered to me was likely faulty and that I needed to log a return request. After doing so, I was issued a postage invoice despite the fault not being on my end. When I queried this, the service representative was dismissive and simply stated that the billing was system-generated. This interaction left me questioning the company’s priorities: does billing come before service?