Afrihost a big dissapointment

Since Wednesday night we have been without internet. I reported it early on Thursday and was told that there s a outage and that is causing connection issues or no connection. I was told Tech are on site working to resolve the issue. no ETA provided. So i phoned a few times during the day and was told no the issue is still ongoing but nobody else in our area or complex has an issue. So again Friday morning I phoned for an update and guess what the hell was wrong!!!!! There is no issue and no outage, some person at admin or accounts messed up our account, put in a different address and seemed to cancel our connection but behold we are paying each month.....We had work to do and it caused a lot of problems for us because we did not have connection. I am beyond disappointed in this company.