Afrihost

Afrihost was my ISP for a few months, but I decided to change ISP's. I let them know of my decition and the cancellation was scheduled for 1 December 2022. On 1 December I had no internet connection , as expected, but the new ISP could not setup the new connection on 2 December. On the 2nd after spending the whole afternoon trying to get hold of them (Afrihost), see it was a Friday, my call was dropped after 45 minutes. I eventually connected on WhatsApp and the SMS came through that my cancellation was booked for 1 Dec., just this was now 2 Dec. After spending more time on WhatsApp, I was told that the line was still not released by Afrihost. I contacted them again! I was told that the lined will be cleared, but that it could take 24 hours. This is now 4 days after cancellation and the line was still not cleared by Afrihost.

If I could do this review without rating the 1 star, I would have done so.

Elma