Afrihost

After speaking to a consultant to cancel my adsl line i was told to log on to my account and cancel it there so i asked him i just need to log into my app and cancel it there i was told yes i logged into my Afrihost app and cancelled at the only place where there is a option to cancel under the data bundle there is no option to cancel any thing under the adsl line so i assumed all was cancelled just to find out that only my data was cancelled if spoken to multiple consultants explaining that there is no way to cancel the line in the app and then suddenly i can cancel the adsl line telephonically and every one just tells me the issue has been escalated with no results