AFRIHOST

I have been an afrihost client for more than 5 years. I moved my business premisesfrom one area to another in the same city. I had to move from vumatel to openserve, that is accroding to afrihost as the area has now been services by openserve. I have had major issues with the wifi andfibre line. when I speak to my service provider, afrihost, i must do tests. I dothe tets and then i got told itisa problem with openserve. the technician of openserve as here and supposedly test the line. Then he says I must lay a cable from the rooter to which ever device i want to use. Defeating the actual object of wifi. Every time I phone afrihost i get told it is open serve,s infrastructure.

Today i phone afrihost 6 times to get to reception. 5 times I get transferred to everyone except reception. When I finally get to reception, the lady refuses to put me through to the requested person. All she wants is to take a message. Really pathetic. I am so irate with openserve and afrihost, I get sent from pillar to post.

I requested to speak to the manager in charge of fibre, or a general manager or the CEO. No joy. 5 months afrihost got paid on time. No issues and this is the way I get treated.