Afrihost *******

On the 16th of July 2024 I had app**** for an LTE simcard with Afrihost... The simcard was supposed to be delivered within 3 to 5 working days... When I hd called they had advised me that the driver had been to the delivery address but there was nobody there... The funny part was that I was at home and never saw anybody come to deliver anything. Eventually the simcard was delivered and I was required to get a specific router as the simcard only works in specific routers. After spending over R2000 on a new router I had to contact afrihost to configure the settings which was done however there was still no internet access... They then advised me that they had to escalate the matter with the host connection provider and that I would have to follow up to get feedback in 24 to 48 working hours which is 6 days... Now my complaint is that... When I app**** for the simcard they deducted R200 and something from my account for pro-rata and then another R399 for the new month... My question is why am I being charged over R600 for a service that I cannot make use of not because of my own actions but because of the failure to deliver the promised service by afrihost... What exactly am I paying for??? I feel like I am being ****** because I played my part but they are delaying to play their part or to deliver the service that I hd paid for.