Afrihost 5G FUP ****

After 10 years with Afrihost for all my families' phones and more recently 5G internet, I've just discovered that Afrihost have been ripping me off.

I signed up to their Pure 5G Uncapped product in January after having done detailed research into the small print and thought I'd got a great deal: Uncapped 5G with a 2000GB FUP limit before being throttled. R950 a month. Felt like a great deal.

Everything went great, it was easy to setup and apart form the occasional outage, all was good with the world. That was until June when suddenly in the last week of the month, the internet stopped working. Afrihost used to have great customer service (which is a big part of why I chose them) but like other ISPs have abandoned their customer service phone, email and webchat channels to only allow Whatsapp.

I spent close to a week talking to agent after agent trying to get the internet back on. It turned out I had been incorrectly throttled at 1TB so after days of speaking to people, the new month started and the internet went back to normal speed (Clearly Afrihost had done nothing the week before). I was promised by Afrihost that this had been some kind of error and MTN had made changes at their end and next month there'd be no issue.

A month on, it is now the 24th of the month and they have cut my internet again (throttled to ****b so completely useless for even basic surfing). I'm unable to work from home, I can't watch television and non of my home automation is working, so I contacted Afrihost again who seem to have had a complete loss of memory from last month and now tell me all of their products throttle at 1TB regardless of the email I have confirming my limit was 2TB.

I have been fully ****med by Afrihost and they have done nothing to try and remedy it. When I send them the email I got (from them) confirming my 2TB limit (it says it on the order confirmation email I received when I signed up in big bold letters) they say that's not the FUP it's "another limit" on my uncapped product!

SO, I bought an UNCAPPED 5G product from Afrihost which has a 2TB limit, which is impossible to use as you are throttled at 1TB and can't use the internet so it's IMPOSSIBLE to use the 2TB limit or the UNCAPPED element of the product. This is an outright **** and South African's should watch out for Afrihost as they literally couldn't care less.

Needless to say, I'm cancelling all of my families products with them, reporting them to ICASA, taking them to small claims for a full refund and making sure anyone who will listen moving forward are warned about Afrihost.