Afrihost

I have recently had the really bad experience of dealing with Afrihost and their customer services. As a existing client I requested a transfer to a new address as I was moving house. What a nightmare. My request was done 5 days before the move and on the weekend of the move 01/02/2025 there was no internet but the debit order went off like clockwork. I spend the next week on whatsapp with them for hours on end but to no avail. Ref tickets were issued on 2 occasions but nothing happened. I eventually canceled the contract,because I was starting to repeat myself to different people at their help desk over and over. Then came the mails as to why I am canceling and I explained and demanded my debit order reversed. I was then rather condescendingly advised that I ha e to give a months notice. FOR A SERVICE THEY CANNOT GIVE! I then had to rate my experience which I marked very bad an was promised someone will call. That was a week ago. Today I received a new invoice!!!!