Afrihost 2 weeks in still no internet access

Someone please make me understand how Covid 19 has had us being turned into IT specialists overnight? I like most South Africans and many other people in the world over have found myself needing a reliable unlimited internet connection and I turned to the Afrihost-Vumatel union as they were recommended as being 'reliable'. My first encounter was almost seamless until I have had to move addresses. Now I had to notch up on my technical skills real quick and figure out that when I get to the new place my fiber connection will be different to my old one so when I cancel the one and apply for a new one I need to know that I'll need a router, OTN as well as a Fiber line in the new building and log all of that on their customer portal because their contact center agents....DARE make a mistake on that online request. You'll find yourself WiFiless for two weeks in a row with back and forth calls and multiple technicians coming to your place, kids without internet connection for their school work all because the AFRIHOST customer agents are 'NOT allowed' to log anything on behalf of the client as we need to do this ourselves. Mind you this is the very client that had originally logged an incorrect request, they have to now fumble their way through and figure things out.

My experience has been nothing but a nightmare and continues to be as lack of service and urgency follow the same trajectory.