Afrihost - 15 week days, 3 companies... no answers!

I have been a loyal customer with Afrihost for years. I have a 10 Mbps package between them & Telkom. The package with the extra charge that, if something was to go wrong, Afrihost will contact Telkom and sort it out. On the 17th of May I logged a fault as my internet was getting slower and slower. At this point my connection was down to 1 mbps (on a good day). After logging the fault they said that they will log a request for a tech to come out. (AH ********** 7-434713). After struggling to get through to them on all the millions of platforms they have, I was told that my connection has been moved and I need to do an exchange switch, also check the nearest distance. So WHO changed it? In the last 2 years there was not a problem. i didn't authorize a switch??? But they told me it needs to be looked at and fixed and only a tech can do that. I have been patient and following up with Afrihost, I have asked to please attend to my problem, but I'm clearly being ignored as a customer. On Tuesday I was told to switch to a 1mbps package to avoid paying the full price of the 10mbps line while it's not working. I clearly asked if it would worsen the problem which they said it wouldn't. I am now down to 240kbps on a good day. My request has been closed as fixed, re-opened on new dates, it's been escalated 8 times but I'm still left with ****py internet and a bunch of excuses. I'm being thrown in the deep end by a company I trusted and spoke highly of. I will not recommend Afrihost to anyone. I don't know what changed with their procedures, but the lack of service is horrid. I would much rather have no internet than repeat this whole process of trying to get an issue resolved. I've talked to Prudence Maphumulo, Sibinelo Ndimimande, Siziwe Luctecia, Precious Paulini, Madlwabinga Madlwa, Mtantla, also from Social Media to; ^K, ^E, ^SP, ^E again, ^K again, ^SP again, ^V, ^E again, ^H, ^R, ^H again, ^V, ^E again, and tonight with ^V. EVERY TIME I get told that the matter has been escalated and quite frankly I'm about to **** a cat. I NEED THIS MATTER RESOLVED. I'm at my end. I am done trying to get this resolved by myself. I am done with the lame excuses I have to be satisfied with. I signed a month to month with the devil and I can't get out of the deal unless I pay their ridiculous fees! I honestly wish that there were companies that cared about their customers out there. But any customer service seems to becoming a rarity between Afrihost, Openserve and Telkom. If you get a hold of any of them, it's similar to winning the lotto. It's like I'm on a bad rerun of Survivor... 15 days, 3 companies... no answers.

Today it's the 7th of June and my line is still not fixed! Your service is as bad as your network! FIX THE PROBLEM! AH ********** 7-434713