Afrihost 1000 MBps new order activation issues/delays

Online 1000 Mbps Fibre Order placed 20 May and R1700 deposit paid for installation. I have been in contact with various agents to activate my ISP, who is still not able to activate my service with no urgency to resolve. one of the agents called me to setup router and just dropped the call after 15min. Vumatel have not contacted me either regarding line installation, I relocated and luckily the Fibre line and box have been arranged and installed by previous owner. I am a new client and this is the level service offering by Afrihost, unacceptable! I reached out on Afrihost FB Messanger, just apologies and no solutions, not even a callback, I spend 3 hours on Afrihost whatapp chat waiting for an available agent. What is your actual lead time to get customers active on your services offering, weeks, month or years?