Afrihost

I have had fibre with Afrihost for the last 6 months. For the last 3 weeks I have had no connection. I have spoken to Afrihost on a daily basis regarding this problem. They tell me the same thing over and over. " we will report the problem" Eventually today they sent a technician to my house. These guys arrived, said the glass panel on the wall was dirty ( their panel). They cleaned the glass panel and left. An hour later the line was down again. I have been on the phone for 30 min waiting for someone to answer . When they eventually answered I was told the same thing ( we will report it) This is becoming beyond ridiculous. They are the most *********** company I have ever dealt with. They actually dont seem to care. They worse than Telkom. The afrihost client care representative had the cheek to tell me that they use someone else's lines. I have a contract with Afrihost not the company they share lines with. I am in the processes of investigating how I can cancel this contract so I can use another company. The only question I have is , can other companies offer a better service as it seems all these companies are ***gy backing off each other's lines. Any recommendations??