Afrihosit has become EVEN WORSE than Eskom

Been a client of Afrihost for many years. Almost 4 years at my current address and the same at my previous. I have been without Openserv fibre since Saturday. Going for my 5th day. When you call for updates, they just act as the middleman and give feedback and then say, we will call you when we hear anything else, and you never hear back from that person you spoke to. Then I just call for updates again over, and over, and over. So sad to see that private companies are the same as state run companies. Can't give service, can't keep the service on, when it goes off, can't help you to get it back sooner than later. But excuses there are many. Always someone else. Nobody that takes ownership and runs with the issue to a point of a resolution. I have my job which I must do....why cant others do what they are paid to do. Currently I am paying for a service with Afrihost that I am not getting. And please note, on fibre, if I am off for just 1 hour out of 7 years...it is ONE HOUR TOO LONG!