Afrihos - the home of pure internet frustration!

I use Afrihost as my ISP. Now recently I am experiencing no internet connection. This often lasts for a couple of days. I make use of their fault reporting just to never receive a reply until a reply eventually surfaces a couple of days after they restore their connection.

My gripe is this: 1) no courtesy sms informing us of problems and asking for our understanding. After all they do have our contact details. 2) no refund of money for the days that one is not receiving their service 3) no response from their call back facility on sms 32541 and the Whatsapp feature is poor 4) no way of verbally engaging an agent

Should it not be a schlepp to move I would most definitely do so but please, please, please other persons who are considering to make use of Afrihost take this as a warning - they are not the home of 'pure internet joy' as they claim. Rather consider someone else.