Afrihoat

Afrihost and Vumatel, what is going on. Lost connectivity Tuesday. Ticket created via WhatsApp and on Client Zone, (after 19:30 Afrihost only portal for comms is a Client Zone with what appears to be very limited resources that feels like a tick box exercise by achieving extended hours support that don't actually support). One is expected to do trouble shooting with every interaction with Afrihost as the Client Relationship Management tool is non-existent to demostrated to the latest support person that you as the client have contacted multiple times and you did all the trouble-shooting and provided all the screenshots. And so the vicious cycle continues. The claim is that the fault is on Vumatel side. No estimation resolution from Vumatel and Afrihost appears to be at the mercy of Vumatel without any sense of urgency to address the lack of feedback, the prolonged outage, the close of faults without resolution. There is no accountability. Even escalated queries have has a 24 hour SLA. That's the sense of urgency, escalated is 24 hours. Base on that agreement between Afrihost and Vumatel, clearly we the customer are fools to trust these organisations to do right by us. We at their mervy. These are the ticket numbers ***3, ***1, FDS-***3, CGH-***2 and still waiting for help. There are other ISPs in my area that also partner with Vumatel, their customers had no such issues which leaves the question for Afrihost, why your clients are struggling..

Please can this matter given the utmost escalation and importance