Afrihiost - Pure trouble Pure nothing

Account A ********** 4 : invoice IN ********** : I signed up with Afrihost for Fibre in February 2018. They have not installed fibre yet and although I complained and queried more than six times over the last two months when my neighbours had their fibre via Afrihost installed, they responded by telling me that the rollout didn't happen yet, my area is not live, my order was just an expression of interest etc etc etc. These people have never followed up with how far the rollouts are or expediting Vuma to ensure installations are prioritised, etc. I cancel based on the lies I've been fed and get a bill for device set-up???? What device, what setup, what effort, what performance???