AfriFAIL and fail and fail... again and again and again

Everything from start to finish has just been horrible. Firstly they have positioned themselves so that they dont have to take any responsibility. Their only task is to take your money for linking you to the www. They claim to issue you with a "free" router, but they dont accept any returns if you want to cancel your account and expect you to pay. So once you press enter on your order you are stuck and it will take up to 3 months while you are being held hostage without any internet but paying subscriptions every month. If you escalate with their customer service, the just pass the buck, with complete lack of technical expertise. So your long worded explanation is translated to "cable broken", while your ticket then hangs in limbo because their automated system did not add your address. Your best bet is to call a private contractor or Vumatel directly, because Afrihost cant even relay a simple message. This has happened multiple times. Once-off would have been forgiven but it has happened again and again and agian. One account is being held hostage because they could not install the internet and demanded we return the router to their walk-in centres at our own cost, and threatened us because we didnt want to pay...