Afri-Trash

I recently moved to a new adress and took my router with me, now I can't get anyone to install the Fibre line to the new place, and everytime I try to call to get someone to install a new line they tell me the old line is pending cancelation, this has Ben the case for two weeks now, it's an absolute nightmare. The after sales experience is terrible, it's like once they have you signed up you no longer matter.