MI
Mubin I

1 reviews | Active since Aug 2013

04 May 2021, 12:08

Afri (g)host masters of avoidence

Afrihost has collected my router 5 days ago. They debited my account on the 23 April 2021. I am still awaiting My credit. These companies operate with impunity and no regard for customer rights. Due to the monopoly and need to be connected customers are expected to accept their way of unfair business practices.

Again the only reason they a positive one star is because this is the lowest option available.

Do not expect much to be done about this cause this is the norm. Hope this warning prevents other customers from having the same experience.

This is a real case of mis informing customers to get them to sign up and then dogging responsibilities till clients get tired.

This business model may work in the short term but once clients realise how you operate they will leave.

Be warned Afrihost not a trustworthy brand.

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Replies (2)
MI
Mubin I's update04 May 2021, 15:08
Reviewer Update
I just called MWeb for find out on the progress of my order and have been advised that besides not providing a refund afrihost has not cancelled my order so no other provide can actually come and install my fibre line. They have collected their router kept the money for router and ups and ensured that I cannot get a fibre line from any other provider. Is this Fair business practices. Please can someone assist this is not becoming ridiculous. They oprtaing like a drug cartel
MI
Mubin I's update05 May 2021, 12:04
Reviewer Update
Ok so Afrhost provided with a ticket number for the cancelation that was request which I then provided to Mweb so that my order could be processed. Yes the Ticket number is actually their internal ticket number so it cannot be used. Yes I spent another hour in fact still holding on to recive a legitimate cancelation ticket number. I call back and yes and in true Afrihost fashion after 18 mins of call time spent the call was cut. I am lost. This company is really really bad service and business ethics. Still no cancelation number. We are at this companies mercy beware before you sign up for complete internet mess not bliss