Afrhost - Service levels; broken promises and incoherent support

once again, this review on this company; Support email received to try and resolve download speed issue (TESTS) which I upgraded to a higher speed package. No such thing; speed still continues and is ****. Had a configuration set up by technical person last week where I was achieving the speed desired on LAN with Gigabit Ethernet Adapter (External), there was a conference call with VUMATEL; and in terms of the knowledge, no such thing!!! this technician Afrihost was supposed to phone me back to finalise set up, no such luck. SO I was forced to dismantle my LAN set up to start over again; the speed matter now goes back to square one; come on guys, somebody must really help; otherwise I will continue to push more issues until I am entirely satisfied; management of AFRIHOST: don't make promises you cant keep by promoting Pure Fibre; of which I was excited about; I am really disappointed at the lack of service also experienced on both telephonic and whats app, in some instances there was a noted hostile attitude displayed. carry on this way, I wont stop until I am satisfied; I am the client and need to provided with what I am paying for. Ticket ID: GSL-***2