Afirhost ******** their customers with line speed upgrades!!!!!!!!!

I have been attempting to upgrade my line speed with Afrihost since August 2021. After several attempt and complaints to there facebook nothing was done. No refund for was done for money paid to Afrihost. I was told twice already that a support ticket was logged, Today I found out that there was no ticket logged EVER!!!!!! Afrihost is refusing to refund any money paid. NOW PLEASE ANSWER MY QUESTION before upgrading my line knowing very well that you cannot upgrade my line and the telling me its policy not to refund. Why do you still deduct payment. First upgrade before you just take my money. You are ********!!!!! Truly you are!!!!!!!!!!