AFIHOST IS NOT DISPLAYING CUSTOMER SERVICE

I HAVE A CONTRACT WITH AFRIHOST FOR MY WIFI A MY HOLIDAY APARTMENT IN UMHLANGA. I PAY MONTHLY BUT ONLY UTIILISE THE SERVICE ON THE FEW OCCASIONS I VISIT UMHLANGA. I ARRIVED THIS WEEK AND DESPITE MANY CALLS AND EMAILS TO THEIR CLIENT ZONE AND SUPPORT EXECUTIVE I AM PAYING FOR A SERVICE THAT DOES NOT OPERATE. I HAVE REQUESTED THEY CANCEL MY CONTRACT AS THEY CANNOT DELIVER THE SERVICE HOWEVER THEY ARE IGNORING MY REQUESTS AND CONTINUE TO SEND ME GENERIC EMAILS WHICH OBVIOUSLY DO NOT SOLVE MY ISSUE. I AM HOPING THIS COMMUNICATION WILL HIGHLIGHT TO SOMEONE AT AFRIHOST THAT THEY NEED TO TAKE CUSTOMER COMPLAINTS SERIOUSLY AND ASSIST WHEN NECESSARY.