Adsl Speed not Upgraded

good day<br> <br> on the 4th of June, I changed my adsl from uncapped to capped and from 4 Mbps to 10 Mbps, I received an sms to state it will take 48 hours for the speed to be adjusted. ***-206567.<br> <br> to date 21/06/15 my speed is still 4 Mbps and not 10 Mbps, this is unacceptable, I won't pay for a 10 Mbps line when only receiving 4 Mbps. please get that sorted on my billing.<br> <br> now the upgrade which should off been done in 48 hours is now outstanding for 408 hours, now this needs to be rectified asap, as I was impressed with Afrihost from the start, but with this delay and not performing to their services, I am starting to doubt the excellent service I once received.<br> <br> thanks