ADSL Line is down and no help getting it working

My ADSL line went down on the 02/07/2015. i contact Afrihost, who manage the line for me, on the 03/07/2015 to report the issue. The call centre agent confirmed that the issue is with Telkom and submitted a fault report. i was informed that a technician will be out either on Friday or Saturday to fix the problem. On Wednesday, 08/07/2015, i contacted Afrihost as my line was still down and no technician came out to fix the problem. The call centre agent said they will escalate the issue and get back to me. No response from Afrihost so I called again on Friday the 10/07/2015. the call centre agent said he re-submitted my fault to Telkom and it has been escalated. On Monday, 13/07/2015, my ADSL line was still down and no word from Telkom or Afrihost so I submitted an email through their ClientZone. i received a response saying that the issue has been escalated again but to date my line is still down. i have not had Internet for the past 13 days yet i am paying for it. What is the point in having Afrihost manage the line if they can't get Telkom to come out to fix the issue? Will definately look for new ISP as i see no advantage in having Afrihost manage my line.