ADSL Line Fault not followed up with Telkom

I logged the following faults 1) AH***, 2) AH***, 3) AH*** all these were closed as resolved but my line was never fixed and no technician was ever dispatched. I have replaced 3 Routers as they all stopped working. There was a lightning storm on the 27th of January and every time lighting striked outside there was an electrical discharge coming out from the ADSL ports inside the house and my house was nearly burned down. Despite numerous calls to afrihost to report the fault and escalate this issue with Telkom, the faults I logged with afrihost were closed without a technician coming through to inspect the line.