RK
Reuben K
1 reviews | Active since Sept 2010
16 Aug 2015, 07:51
Adsl line down for 2 weeks now!
I requested that my adsl line speed be increased about 3 or 4 weeks ago. My dsl line has been down since this change was supposedly finalised. It has now been 2 weeks since I have unable to access the Internet, on a service for which I have already paid for! <br> <br> Telkom have indicated that they have been 'on site' to resolve the issue, but I have seen no change since then.<br> <br> How long does it take to fix an dsl line? I still cannot get an answer to this question. It is most disappointing to see this kind of service from Afrihost.
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Afrihost.com's replyOfficial
17 Aug 2015, 15:16Hello ReubenKhan,
Thanks for taking our call earlier, sincerely sorry about the prolonged downtime. We'll be chasing up Telkom where we can, as well as running a few tests with you.
We've mailed you some configuration options to see if the router can make a connection at all, as well as escalated the fault with Telkom to see if a tech can be assigned and dispatched to investigate further.
Regards
The Afrihost team
Thanks for taking our call earlier, sincerely sorry about the prolonged downtime. We'll be chasing up Telkom where we can, as well as running a few tests with you.
We've mailed you some configuration options to see if the router can make a connection at all, as well as escalated the fault with Telkom to see if a tech can be assigned and dispatched to investigate further.
Regards
The Afrihost team
Afrihost.com's reply17 Aug 2015, 15:16
Official
Hello ReubenKhan,
Thanks for taking our call earlier, sincerely sorry about the prolonged downtime. We'll be chasing up Telkom where we can, as well as running a few tests with you.
We've mailed you some configuration options to see if the router can make a connection at all, as well as escalated the fault with Telkom to see if a tech can be assigned and dispatched to investigate further.
Regards
The Afrihost team
Thanks for taking our call earlier, sincerely sorry about the prolonged downtime. We'll be chasing up Telkom where we can, as well as running a few tests with you.
We've mailed you some configuration options to see if the router can make a connection at all, as well as escalated the fault with Telkom to see if a tech can be assigned and dispatched to investigate further.
Regards
The Afrihost team