ADSL Line Dead for 2 months

My landline is with Telkom and I have an ADSL Line on this line through Afrihost.

My landline has been dead since 7 October 2017 (together with the ADSL Line). I reported the issue Telkom on 7 October 2017 and when I got no joy from Telkom, I also reported the issue (the dead ADSL Line) to Afrihost. I was provided with the following reference numbers: Ticket ID: IUX- ********** 6 and Telkom Reference: 168ARK231017.

It is now more than two months since I reported the issue to Telkom and almost two months since having reported it to Afrihost - yet my line is still dead and I am unable to connect to the internet via ADSL.

One would have expected Afrihost to have an SLA with Telkom as Afrihost is dependant on Telkom's infrastructure to provide their ADSL service to me - yet all I have receieved from Afrihost since 23 Octoner 2017 was meaningless updates from Telkom.

Afrihost continutes to collect payment for an ADSL Line that I am unable to use and in respect of which they are providing no assistance to restore.